The change, as paradoxical as it may sound, is one of those permanent universal phenomena that, of course, is also an indissoluble part of the history of humanity. Major events that change our collective priorities improves technological progress, which in turn alters the way we communicate and the tools we use, thus shaping the expectations, needs, demands and goals of individuals as members of society. But there is something that always remains, an unalterable nucleus that determines who we are. The way in which we connect as people is undoubtedly part of our essence.
We have recently been participants in one of these events on a global scale that is pushing us toward a paradigm shift. Its immediate effect on the workplace access patterns of millions of people has been impressive: Gartner estimates that 88% of organizations have made their employees work from home. This trend is set to continue over the short-to-medium term according to the American consulting firm, since as revealed in one of their latest studies, 74% of organizations plan to shift their staff permanently to remote work.
Aligned to the demand of our more than 300 customers across 9 countries, supported by 20 years of experience and a team of more than 65,000 people, Konecta launches Konecta Cloud, an initiative to virtually manage the Contact Center:
- Focused on experience. Designed to enhance the employee experience as a way to improve the customer experience.
- Aimed at satisfying the demands and interaction needs of today’s customer: a digital interaction that is close, effortless, proactive, reliable and responsive.
- Committed to the outcome to sell more, serve better, collect sooner and build customer loyalty.
- Socially responsible with sustainability, respect for the environment, equal opportunities, and workplace inclusion as guiding values.
A new Contact Center model, in which we have re-imagined our operational processes, the key skills of our agents, the technological tools at the service of customer relations, and the workplaces in a Work at Home model that adapts to the demands of labor flexibility of our employees, that eliminates geographic limits in the acquisition of talent, and remains in harmony with our values of social responsibility. And all this by adopting the highest security standards in the industry at all times.
In short: The power of Konecta, now from home.