Any incorporation into our company, including the acquisition of new technologies, must be aimed to facilitate the achievement of business objectives: sell more, serve better, collect earlier and retain customers. This is the inspiring core of Anywhere, the new technological platform for integral customer relationship management in the cloud, designed with the vision of Konecta, a benchmark in the sector with more than 20 years of leadership.
The convergence between asynchronous channels, artificial intelligence systems and the traditional customer management model is the main challenge for Contact Centers for the next few years. At Konecta we have been leaders in the customer relationship sector for 20 years; this experience and our constant commitment to innovation applied to the improvement of the Customer Experience has helped us to create Anywhere, a technological proposal that will help companies to conquer the new customers.
The new market environment is examined at length by experts from Frost & Sullivan and summarized in this article, available for download, which provides a response to the challenges in management and Customer Experience, and reflects on the most important trends in the Contact Center industry to win today’s customers.