The new market environment is examined at length by experts from Frost & Sullivan and summarized in this article, available for download, which provides a response to the challenges in management and Customer Experience, and reflects on the most important trends in the Contact Center industry to win today’s customers.
Change is unstoppable. And in the face of change, adaptation is the answer. At Konecta, aware as we are of the needs related to Customer relationship management, we’ve reimagined Contact Centers through our latest initiative. Welcome to Konecta Cloud: the power of Konecta, now from home.
How should Contact Centers be from now on? At Konecta, we’ve re-imagined the customer relationship model through a cloud-based Contact Center initiative divided into the two business lines that we are now presenting.