Any incorporation into our company, including the acquisition of new technologies, must be aimed to facilitate the achievement of business objectives: sell more, serve better, collect earlier and retain customers. This is the inspiring core of Anywhere, the new technological platform for integral customer relationship management in the cloud, designed with the vision of Konecta, a benchmark in the sector with more than 20 years of leadership.
The convergence between asynchronous channels, artificial intelligence systems and the traditional customer management model is the main challenge for Contact Centers for the next few years. At Konecta we have been leaders in the customer relationship sector for 20 years; this experience and our constant commitment to innovation applied to the improvement of the Customer Experience has helped us to create Anywhere, a technological proposal that will help companies to conquer the new customers.
What if there is a different way of doing things? We’ve found a way that you can focus your company’s efforts and investment on what can really make a difference: people. A new concept of comprehensive Contact Center to serve your customers from anywhere, so you can focus on the core of your business.
The new market environment is examined at length by experts from Frost & Sullivan and summarized in this article, available for download, which provides a response to the challenges in management and Customer Experience, and reflects on the most important trends in the Contact Center industry to win today’s customers.
In this new path that is remote work in the Contact Center towards which companies have directed their efforts, Konecta Cloud’s Virtual Workplace is the technological solution that will allow, in a simple and safe way, to take the first steps towards success. The key that opens a line of collaboration and continuous improvement in this new world of remote work.
Change is unstoppable. And in the face of change, adaptation is the answer. At Konecta, aware as we are of the needs related to Customer relationship management, we’ve reimagined Contact Centers through our latest initiative. Welcome to Konecta Cloud: the power of Konecta, now from home.
Within our commitment to attract and retain the best talent regardless of their location, the Work Home Agent model that Konecta Cloud is fully focused on, aligns with the demands and expectations of today’s best talent, and simultaneously combines one of our goals as an organization: social commitment through sustainability, labor integration and equal opportunities.
How should Contact Centers be from now on? At Konecta, we’ve re-imagined the customer relationship model through a cloud-based Contact Center initiative divided into the two business lines that we are now presenting.
Ubiquity and security go hand in hand in our new cloud-based Contact Center initiative. How did we design the technology model used in Konecta Cloud? Learn more about the foundations that we relied on to re-imagine telework at Contact Centers, keeping one goal in mind at all times: to be as safe as, or even safer than, working at any traditional workplace.