The new market environment is examined at length by experts from Frost & Sullivan and summarized in this article, available for download, which provides a response to the challenges in management and Customer Experience, and reflects on the most important trends in the Contact Center industry to win today’s customers.
In this new path that is remote work in the Contact Center towards which companies have directed their efforts, Konecta Cloud’s Virtual Workplace is the technological solution that will allow, in a simple and safe way, to take the first steps towards success. The key that opens a line of collaboration and continuous improvement in this new world of remote work.
Change is unstoppable. And in the face of change, adaptation is the answer. At Konecta, aware as we are of the needs related to Customer relationship management, we’ve reimagined Contact Centers through our latest initiative. Welcome to Konecta Cloud: the power of Konecta, now from home.
Within our commitment to attract and retain the best talent regardless of their location, the Work Home Agent model that Konecta Cloud is fully focused on, aligns with the demands and expectations of today’s best talent, and simultaneously combines one of our goals as an organization: social commitment through sustainability, labor integration and equal opportunities.
How should Contact Centers be from now on? At Konecta, we’ve re-imagined the customer relationship model through a cloud-based Contact Center initiative divided into the two business lines that we are now presenting.
Ubiquity and security go hand in hand in our new cloud-based Contact Center initiative. How did we design the technology model used in Konecta Cloud? Learn more about the foundations that we relied on to re-imagine telework at Contact Centers, keeping one goal in mind at all times: to be as safe as, or even safer than, working at any traditional workplace.