Continuity reflects our more than 20 years of experience in the development, implementation and execution of contingency plans for Contact Center operations, on which we have combined the latest technological innovations in cloud computing. We have developed a technology model that allows maintaining your business customer service channels nonstop, with contingency plans at different levels
Disaster recovery
for your Contact Center
Instant Desktop
We deliver a flexible and secure on-line telecommuting model that uses your current applications and telephone systems
Instant Contact Center
Elastic Contact Center platform to receive, distribute and record calls from your customers securely
Instant Script
An application that collects key data from your contact with your customers and stores them in a secure location
Your continuity plan made
fast, simple and reliable
#1
We design a personalized continuity plan for your Contact Center
#2
We configure and activate infrastructures and Cloud applications
#3
We test operations and check the contingency mode
#4
We put systems in sleep mode to be activated in case of contingency
A proposal with
unique benefits
Ubiquitous
A model that allows your agents to work from home, your office, or our centers
Compatible
A model designed to work with your current telecommunication systems and applications
Secure
We include strong authentication systems, encryption of communications and data protection
Elastic
A technological model that adapts to your organization, regardless of your size and use
Reliable
A model with permanent active stations that ensures operation
Scalable
With the possibility to include staff from different geographies, as well as recruitment and training programs
Feel free to contact us for more information!