Disaster recovery

for your Contact Center

Continuity reflects our more than 20 years of experience in the development, implementation and execution of contingency plans for Contact Center operations, on which we have combined the latest technological innovations in cloud computing. We have developed a technology model that allows maintaining your business customer service channels nonstop, with contingency plans at different levels

Instant Desktop

We deliver a flexible and secure on-line telecommuting model that uses your current applications and telephone systems

Instant Contact Center

Elastic Contact Center platform to receive, distribute and record calls from your customers securely

Instant Script

An application that collects key data from your contact with your customers and stores them in a secure location

Your continuity plan made

fast, simple and reliable

#1

We design a personalized continuity plan for your Contact Center

#2

We configure and activate infrastructures and Cloud applications

#3

We test operations and check the contingency mode

#4

We put systems in sleep mode to be activated in case of contingency

A proposal with

unique benefits

Ubiquitous

A model that allows your agents to work from home, your office, or our centers

Compatible

A model designed to work with your current telecommunication systems and applications

Secure

We include strong authentication systems, encryption of communications and data protection

Elastic

A technological model that adapts to your organization, regardless of your size and use

Reliable

A model with permanent active stations that ensures operation

Scalable

With the possibility to include staff from different geographies, as well as recruitment and training programs

Feel free to contact us for more information!

    BASIC INFORMATION ON DATA PROTECTION

    Data controller: GRUPO KONECTANET, S.L.U (KONECTA). Purpose: KONECTA processes data provided by you with regard to attendance to our offices, or to an event or seminar organized by Konecta or its business partners, and to contact you and share relevant information related to our professional and business activities. Legitimacy: Upon providing your data, you consent to the processing of said data both by KONECTA, as well as by the Group companies to which it belongs, which may be located outside the European Union (EU). Recipients: Data shall not be transferred to other third parties, except by legal obligation. Rights: To access, rectify and delete the data, as well as other rights, as explained in the additional information. Additional information: You can view all the additional information about our Privacy Policy at Konecta Cloud