Based on our experience managing 45,000 agents in telecommuting mode, we have designed a solution that responds to the challenges for managing customers from any location, bringing together a greater ease-of-use experience, secure technology and a fully available platform. Our solution includes all the components necessary for managing a Contact Center:
Your Contact Center
An All-in-One solution
Access
Talent
Learning
Teamwork
Omnichannel
Insights
→ To work from anywhere
→ Digitize customer relationship
→ Take the plunge into global services
→ Automate small value moments
→ Integrate internal and external teams
→ Make your management model flexible
A model
For the customer
For the employee
For the business