Your Contact Center

becomes easy, secure and flexible


An All-in-One solution

to connect with your client

Based on our experience managing 45,000 agents in telecommuting mode, we have designed a solution that responds to the challenges for managing customers from any location, bringing together a greater ease-of-use experience, secure technology and a fully available platform. Our solution includes all the components necessary for managing a Contact Center:


Access your work environment safely from anywhere


Attract, hire and retain the best talent wherever it is


Management and methodology platform for digital learning


Online environment to encourage team collaboration


Talk to your customers through different channels


Visualize the key performance indicators of your operations
A telecommuting model that allows you

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→ To work from anywhere

Access, train, manage and motivate the best talent, regardless of who and where they are

→ Digitize customer relationship

Improve Customer Experience by offering unified management of traditional and digital channels

→ Take the plunge into global services

Reduce costs and increase your competitiveness by offshoring services in any geographical area

→ Automate small value moments

Serve more interactions implementing integrated automation solutions with traditional management

→ Integrate internal and external teams

Improve collaboration between your internal and outsourced operations, while maintaining control and end-to-end management

→ Make your management model flexible

Quickly adapt your platform quickly to your volume, smoothly incorporate new service channels and simplify telecommuting

A model

with clear benefits

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For the customer

By providing fully available and resolute support, adapted to their contact preferences

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For the employee

Thanks to telecommuting, its ease of use, and the possibilities for digital collaboration among different management teams

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For the business

By managing the channels, forecasts and dashboards in a single model



How can telecommuting improve Customer Experience?

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Designed so you can

focus on your business

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Cloud-based technologies

An open, scalable and secure platform for managing your relationship with customers

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Functional consulting

Designing a roadmap evolution of your services aligned to your business goals

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Managed services

Multidisciplinary teams to ensure the availability and security of the platform

With leading technology partners

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Feel free to contact us for more information!


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