Your Contact Center

becomes easy, secure and flexible

flecha-azul

An All-in-One solution

to connect with your client

Based on our experience managing 45,000 agents in telecommuting mode, we have designed a solution that responds to the challenges for managing customers from any location, bringing together a greater ease-of-use experience, secure technology and a fully available platform. Our solution includes all the components necessary for managing a Contact Center:

Access

Access your work environment safely from anywhere

Talent

Attract, hire and retain the best talent wherever it is

Learning

Management and methodology platform for digital learning

Teamwork

Online environment to encourage team collaboration

Omnichannel

Talk to your customers through different channels

Insights

Visualize the key performance indicators of your operations
A telecommuting model that allows you

→ To work from anywhere

Access, train, manage and motivate the best talent, regardless of who and where they are

→ Digitize customer relationship

Improve Customer Experience by offering unified management of traditional and digital channels

→ Take the plunge into global services

Reduce costs and increase your competitiveness by offshoring services in any geographical area

→ Automate small value moments

Serve more interactions implementing integrated automation solutions with traditional management

→ Integrate internal and external teams

Improve collaboration between your internal and outsourced operations, while maintaining control and end-to-end management

→ Make your management model flexible

Quickly adapt your platform quickly to your volume, smoothly incorporate new service channels and simplify telecommuting

A model

with clear benefits

For the customer

By providing fully available and resolute support, adapted to their contact preferences

For the employee

Thanks to telecommuting, its ease of use, and the possibilities for digital collaboration among different management teams

For the business

By managing the channels, forecasts and dashboards in a single model

 

Discover

How can telecommuting improve Customer Experience?

An article by

Designed so you can

focus on your business

Cloud-based technologies

An open, scalable and secure platform for managing your relationship with customers

Functional consulting

Designing a roadmap evolution of your services aligned to your business goals

Managed services

Multidisciplinary teams to ensure the availability and security of the platform

With leading technology partners

Feel free to contact us for more information!

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    Data controller: GRUPO KONECTANET, S.L.U (KONECTA). Purpose: KONECTA processes data provided by you with regard to attendance to our offices, or to an event or seminar organized by Konecta or its business partners, and to contact you and share relevant information related to our professional and business activities. Legitimacy: Upon providing your data, you consent to the processing of said data both by KONECTA, as well as by the Group companies to which it belongs, which may be located outside the European Union (EU). Recipients: Data shall not be transferred to other third parties, except by legal obligation. Rights: To access, rectify and delete the data, as well as other rights, as explained in the additional information. Additional information: You can view all the additional information about our Privacy Policy at Konecta Cloud