Based on our experience managing 45,000 agents in telecommuting mode, we have designed a solution that responds to the challenges for managing customers from any location, bringing together a greater ease-of-use experience, secure technology and a fully available platform. Our solution includes all the components necessary for managing a Contact Center:
Your Contact Center
becomes easy, secure and flexible
An All-in-One solution
to connect with your client
Access
Access your work environment safely from anywhere
Talent
Attract, hire and retain the best talent wherever it is
Learning
Management and methodology platform for digital learning
Teamwork
Online environment to encourage team collaboration
Omnichannel
Talk to your customers through different channels
Insights
Visualize the key performance indicators of your operations
A telecommuting model that allows you
→ To work from anywhere
Access, train, manage and motivate the best talent, regardless of who and where they are
→ Digitize customer relationship
Improve Customer Experience by offering unified management of traditional and digital channels
→ Take the plunge into global services
Reduce costs and increase your competitiveness by offshoring services in any geographical area
→ Automate small value moments
Serve more interactions implementing integrated automation solutions with traditional management
→ Integrate internal and external teams
Improve collaboration between your internal and outsourced operations, while maintaining control and end-to-end management
→ Make your management model flexible
Quickly adapt your platform quickly to your volume, smoothly incorporate new service channels and simplify telecommuting
A model
with clear benefits
For the customer
By providing fully available and resolute support, adapted to their contact preferences
For the employee
Thanks to telecommuting, its ease of use, and the possibilities for digital collaboration among different management teams
For the business
By managing the channels, forecasts and dashboards in a single model
Discover
How can telecommuting improve Customer Experience?
An article by
Designed so you can
focus on your business
Cloud-based technologies
An open, scalable and secure platform for managing your relationship with customers
Functional consulting
Designing a roadmap evolution of your services aligned to your business goals
Managed services
Multidisciplinary teams to ensure the availability and security of the platform
With leading technology partners
